Terms and Conditions
Welcome to Chimera Laser Engraving
These Terms and Conditions ("Terms") govern your use of the Chimera Laser Engraving website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Introduction
1.1 These Terms constitute a legally binding agreement between you and Chimera Laser Engraving.
1.2 The terms "we", "us", and "our" refer to Chimera Laser Engraving. The term "you" refers to the user or customer of our website or services.
1.3 By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1.4 These Terms include our Privacy Policy and any other policies referenced herein, which are incorporated by reference.
2. Services
2.1 Chimera Laser Engraving provides custom laser engraving services on various products, including but not limited to wood, metal, glass, and certain plastics.
2.2 Specific details of each service, including available materials, customization options, and pricing, are provided on our website.
2.3 All services are subject to availability. We reserve the right to discontinue any service at any time without notice.
2.4 We strive to provide accurate descriptions and images of our services and products. However, slight variations may occur due to the nature of custom work.
2.5 We offer personalized customer service to address any specific requirements or modifications needed for your orders. Please contact us to discuss your needs.
2.6 We may offer promotional or special offers from time to time. These offers are subject to specific terms and conditions, which will be outlined at the time of the offer.
3. Orders
3.1 Order Process: Orders can be placed via our website, email, or phone. Upon placing an order, you will receive an order confirmation email detailing your purchase.
3.2 Order Accuracy: You are responsible for ensuring the accuracy of all order details, including customization specifications. We are not responsible for errors in orders caused by incorrect information provided by you.
3.3 Order Changes and Cancellations: Changes or cancellations can be made within 24 hours of placing the order. After this period, no changes or cancellations will be accepted due to the custom nature of our products.
3.4 Pricing: All prices are listed in GBP and are subject to change without notice. Prices do not include taxes, shipping, or handling fees, which will be calculated at checkout.
3.5 Bulk Orders: For bulk orders or corporate services, please contact us directly to discuss your requirements and obtain a customized quote.
3.6 Order Fulfillment: We will make every effort to fulfill your order promptly. However, we do not guarantee any specific delivery dates and are not responsible for delays beyond our control.
3.7 Order Confirmation: Your order is not confirmed until you receive an email from us stating that your order has been processed. We reserve the right to cancel any order for any reason, including suspected fraud or errors in pricing or product information.
3.8 Order Rejection: We reserve the right to refuse any order. In the event of order rejection, we will notify you and provide a full refund of any payments made.
3.9 Custom Designs: If you provide custom designs or specifications, you warrant that you have the necessary rights to use and authorize us to use such designs. We reserve the right to reject any custom design that we deem inappropriate or infringing on third-party rights.
3.10 Pre-Orders: We may offer products for pre-order. Delivery times for pre-orders are estimates and subject to change. We are not liable for any delays in fulfilling pre-orders.
4. Payment
4.1 Payment Terms: Full payment is required at the time of order placement. We accept various payment methods as listed on our website, including credit/debit cards, PayPal, and bank transfers.
4.2 Payment Security: We use secure payment gateways to process transactions. We do not store your payment information on our servers.
4.3 Payment Disputes: In the event of a payment dispute, you agree to provide us with an opportunity to resolve the issue before contacting your bank or payment provider.
4.4 Taxes and Duties: You are responsible for all taxes and duties associated with your order, including any applicable VAT or import taxes for international orders.
4.5 Late Payments: If your payment method fails or your account is past due, we may take steps to collect fees owed. You are responsible for any fees associated with our collection efforts.
4.6 Refunds: Refunds, when applicable, will be processed using the original payment method. We are not responsible for any delays in processing refunds caused by third-party payment processors.
5. Shipping and Delivery
5.1 Shipping: We ship domestically and internationally. Shipping charges and delivery times vary based on the destination and shipping method selected.
5.2 Delivery: Estimated delivery times are provided at checkout. We are not responsible for delays caused by shipping carriers or external factors.
5.3 Customs and Duties: International orders may be subject to customs duties and taxes. These are the responsibility of the recipient.
5.4 Risk of Loss: All items purchased from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
5.5 Shipping Errors: If we make an error in shipping (such as shipping the wrong item or wrong quantity), please notify us within 7 days. We will correct the error at no additional cost to you.
5.6 Delivery Confirmation: We will provide tracking information for your shipment once it has been dispatched. It is your responsibility to track and confirm receipt of your order.
5.7 Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Additional shipping charges may apply.
5.8 Damaged Items: If your order arrives damaged, please contact us immediately. Provide photos and a description of the damage. We will arrange for a replacement or refund at our discretion.
6. Returns and Refunds
6.1 Custom Products: Due to the personalized nature of our products, returns and refunds are not accepted unless the product is defective or we made an error.
6.2 Defective Products: If you receive a defective product, contact us within 7 days of receipt. Provide photos and a description of the defect. We will arrange for a replacement or refund at our discretion.
6.3 Refund Process: Approved refunds will be processed within 14 business days using the original payment method.
6.4 Non-Returnable Items: Gift cards, downloadable software products, and some health and personal care items are non-returnable.
6.5 Return Shipping: If a return is authorized, you are responsible for the return shipping costs unless the return is due to our error.
6.6 Refund Exceptions: We reserve the right to refuse a refund request if we determine that the returned product does not meet our return criteria.
6.7 Restocking Fee: A restocking fee may apply to returned items that are not defective or incorrect. The restocking fee will be deducted from the refund amount.
7. Intellectual Property
7.1 All content, designs, logos, and materials on our website and produced by Chimera Laser Engraving are the intellectual property of Chimera Laser Engraving.
7.2 Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.
7.3 You retain ownership of any intellectual property rights that you hold in the content you provide to us for customization. You grant us a non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of fulfilling your order.
7.4 Third-Party Intellectual Property: If you provide us with designs or content that include third-party intellectual property, you represent that you have the necessary rights to use and authorize us to use such content.
7.5 License to Use Your Content: By providing content to us, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any media.
7.6 Intellectual Property Infringement: We respect the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us with the relevant details.
8. Privacy Policy and GDPR Compliance
8.1 Privacy Policy: We respect your privacy. Our Privacy Policy, which can be found on our website, details how we collect, use, and protect your personal information.
8.2 GDPR Compliance: If you are located in the European Economic Area (EEA), our collection and use of your personal data are subject to the General Data Protection Regulation (GDPR). We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with GDPR.
8.3 Data Controller: Chimera Laser Engraving is the data controller for the purposes of GDPR.
8.4 Data Collection: We collect personal data that you provide to us, such as your name, address, email address, and payment information, as well as data collected automatically, such as IP addresses and cookies.
8.5 Data Use: We use your personal data to fulfill your orders, provide customer service, and improve our services. We may also use your data for marketing purposes, with your consent where required.
8.6 Data Sharing: We do not sell or share your personal data with third parties, except as necessary to fulfill your order, comply with legal obligations, or protect our rights.
8.7 Data Security: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.
8.8 Your Rights: Under GDPR, you have the right to access, correct, delete, and restrict the processing of your personal data. You also have the right to object to the processing of your personal data and to data portability. To exercise these rights, please contact us.
8.9 Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
8.10 Data Breach Notification: In the event of a data breach, we will notify the relevant supervisory authority and affected individuals in accordance with GDPR requirements.
9. User Responsibilities
9.1 Account Security: If you create an account on our website, you are responsible for maintaining the security of your account and password. You agree to notify us immediately of any unauthorized use of your account.
9.2 Prohibited Activities: You agree not to engage in any activity that interferes with or disrupts our services, including but not limited to hacking, spamming, or transmitting malicious code.
9.3 Compliance with Laws: You agree to comply with all applicable laws, regulations, and ordinances related to your use of our services.
9.4 User-Generated Content: If you submit, upload, or post any content to our website or social media accounts, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content for promotional and marketing purposes.
9.5 Accuracy of Information: You are responsible for providing accurate and complete information when placing orders or communicating with us. We are not responsible for any issues arising from inaccurate information provided by you.
10. Warranties and Disclaimers
10.1 No Warranty: Our services and products are provided "as is" without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.2 Service Availability: We do not guarantee that our services will be available at all times or without interruption. We reserve the right to suspend or discontinue our services at any time without notice.
10.3 Accuracy of Information: While we strive to provide accurate and up-to-date information on our website, we do not warrant the accuracy, completeness, or reliability of any information provided.
10.4 Limitation of Liability: To the maximum extent permitted by law, Chimera Laser Engraving shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, arising out of or related to your use of our services or products.
10.5 Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the content or practices of these websites. Your use of third-party websites is at your own risk.
10.6 Indemnification: You agree to indemnify, defend, and hold harmless Chimera Laser Engraving, its officers, directors, employees, and agents, from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services or your breach of these Terms.
11. Indemnification
11.1 Indemnification: You agree to indemnify, defend, and hold harmless Chimera Laser Engraving, its officers, directors, employees, and agents, from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services or your breach of these Terms.
11.2 Scope of Indemnification: This indemnification obligation will survive the termination or expiration of these Terms and your use of our services.
12. Termination
12.1 Termination by You: You may terminate your use of our services at any time by ceasing to access our website and notifying us of your intent to terminate.
12.2 Termination by Us: We may terminate or suspend your access to our services, without prior notice or liability, for any reason, including if you breach these Terms.
12.3 Effect of Termination: Upon termination, your right to use our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property rights, indemnification, and limitation of liability.
12.4 Refunds upon Termination: If your account is terminated by us due to a breach of these Terms, you will not be entitled to any refund of fees paid. If you terminate your account, you may be eligible for a pro-rated refund of any pre-paid fees, at our discretion.
13. Dispute Resolution
13.1 Governing Law: These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
13.2 Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, England. The language of arbitration shall be English.
13.3 Class Action Waiver: You agree to resolve any disputes with us on an individual basis and waive any right to pursue claims on a class or representative basis.
13.4 Injunctive Relief: Notwithstanding the foregoing, we reserve the right to seek injunctive relief in any court of competent jurisdiction to prevent or stop any unauthorized use of our intellectual property or violation of these Terms.
13.5 Legal Fees: In any action to enforce these Terms, the prevailing party shall be entitled to recover its reasonable legal fees and costs.
13.6 Arbitration Notice: You agree to notify us of any dispute within 30 days of its occurrence, providing a detailed description of the issue and any supporting documentation. This notice must be sent to our contact information provided herein.
13.7 Opt-Out: You may opt-out of the arbitration agreement by providing written notice to us within 30 days of first accepting these Terms. This opt-out notice must be sent to our contact information provided herein and include your name, address, and a clear statement that you do not wish to resolve disputes with us through arbitration.
14. Modifications to Terms
14.1 Modifications: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of revised Terms signifies your acceptance of such changes.
14.2 Notification of Changes: We will notify you of significant changes to these Terms by email or by posting a notice on our website. It is your responsibility to review these Terms periodically for any changes.
14.3 Effective Date: The effective date of these Terms is indicated at the top of this document. If you do not agree to the revised Terms, you must stop using our services.
15. Severability
15.1 Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
15.2 Modification of Invalid Provision: If any provision is deemed unenforceable, the court may modify the provision to the minimum extent necessary to make it enforceable.
16. Entire Agreement
16.1 Entire Agreement: These Terms, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Chimera Laser Engraving regarding your use of our website and services.
16.2 Supersession: These Terms supersede and replace any prior agreements, whether written or oral, regarding the subject matter herein.
17. Compliance with Laws
17.1 Compliance with Laws: You agree to comply with all applicable laws, regulations, and ordinances related to your use of our services and products.
17.2 Prohibited Use: You shall not use our services or products for any illegal or unauthorized purpose.
17.3 Export Compliance: You agree to comply with all applicable export and re-export control laws and regulations, including those of the UK and the European Union. You warrant that you are not located in, under the control of, or a national or resident of any country to which the UK or European Union has embargoed goods or services.
18. Electronic Communications
18.1 Consent to Electronic Communications: By using our website or services, you consent to receiving electronic communications from us. These communications may include notices about your account and information concerning or related to our services.
18.2 Legal Communications: You agree that any notices, agreements, disclosures, or other communications that we send to you electronically satisfy any legal communication requirements, including that such communications be in writing.
18.3 Opt-Out of Communications: You may opt-out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in such communications. Please note that you may still receive administrative and transactional messages from us.
19. Contact Information
19.1 Contact Us: If you have any questions, concerns, or comments about these Terms, please contact us at:
Chimera Laser Engraving
Email: info@chimeraengraving.co.uk
Phone: +44 7763642497
19.2 Customer Service Hours: Our customer service team is available to assist you Monday through Friday, 9 AM to 5 PM GMT.
19.3 Feedback: We welcome your feedback and suggestions to improve our services. Please contact us with any comments or suggestions.
20. Miscellaneous
20.1 Waiver: The failure of either party to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder.
20.2 Force Majeure: We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.
20.3 Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
20.4 Headings: The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
20.5 Language: These Terms are provided in English. If these Terms are translated into any other language, the English version shall prevail in the event of any conflict or discrepancy between the English version and any translation.
By using Chimera Laser Engraving’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.